
Shana M. Mccracken, PA
Internal Medicine
Highlights
Age Groups Seen
- Adult 19-64
- Older Adult >65
Gender
FemaleAbout Shana M. Mccracken
About The Provider
With years of experience in internal and family medicine, Shana McCracken, PA-C, is a seasoned Certified Physician Assistant at Intermountain Health in Billings, Montana. Known for her comprehensive clinical expertise and compassionate care, she delivers high-quality healthcare to adult patients, concentrating on preventive care, chronic disease management, and overall wellness. Shana enjoys the life stories and vibrant personalities she encounters while working with the senior population.
Throughout her career, Shana has developed a deep understanding of internal medicine. She has worked closely with physicians and patients to diagnose, treat, and manage various conditions. She is especially interested in preventive care, lifestyle modification, patient education, and collaborative care. She is dedicated to building lasting relationships with her patients, taking the time to listen and provide personalized treatment plans that fit their unique needs.
“To achieve best health outcomes, the patient must be included in and on board with the care plan and goals.”
Shana’s approach is rooted in education and empowerment. She helps patients make informed decisions about their health and guides them toward sustainable lifestyle changes.
A Billings native, Shana is thrilled to care for her community. She spends her time away from the office with her husband and their three boys. She likes golfing, hiking, fishing, and skiing.
Video
Locations
- Intermountain Health West End Clinic Internal Medicine
- 602 Henry Chapple Street, Billings, MT 59106
- Get Directions
- phone: 406-238-6900
- fax: 406-206-6171
Expertise
Education
- Graduate: Rocky Mountain College, 2009
Board Certifications
- Physician Assistant: National Commission on Certification of Physician Assistants, 2009
Insurance
- 6 Degrees Health
- Aetna
- Alignetworks
- Allegiance Provider Direct
- Americas Choice Provider Network
- Banner Health System
- BCBS
- Cigna
- City of Billings Employee Health Plan
- Community Health Network
- FedMed Network
- First Choice Health Network
- First Choice of the Midwest
- First Health/Coventry
- Fortified Provider Network
- Humana
- Humana Medicare Advantage
- Interwest
- Logistics Health Incorporated
- Montana Health Systems
- Mountain Health Co-op
- Pacific Steel & Recycling
- PacificSource
- Preferred One
- Sibanye Stillwater Health Partners
- Three Rivers Provider Network
- Tricare
- TriWest
- United Healthcare
- VA Montana Health System
Ratings & Reviews
4.8 out of 5
81 ratings, 15 reviewsThe Patient Satisfaction Rating is an average of all responses to the care provider related questions shown below from our survey. Patients that are treated in outpatient or hospital environments may receive different surveys, and the volume of responses will vary by question.
- 5 out of 5 starsReviewed on 2/2/2026
Very helpful and professional.
- 4 out of 5 starsReviewed on 1/31/2026
She listens well and is efficient in ordering tests and procedures and prescribing medication.
- 5 out of 5 starsReviewed on 1/27/2026
She's amazing and I always feel heard and seen.
- 5 out of 5 starsReviewed on 1/26/2026
She spent a good amount of time talking and listening to diagnose me and offer options
- 5 out of 5 starsReviewed on 1/25/2026
I have recently relocated to Billings and my medical records had been sent here upon my request. I so appreciated that Shana McCracken had reviewed my records prior to chatting with me. She understood my past medical issues and listened carefully to my comments regarding my past medical.
- 5 out of 5 starsReviewed on 1/1/2026
Very understanding and caring
- 5 out of 5 starsReviewed on 12/30/2025
Listen and cared about my needs and Concerns
- 5 out of 5 starsReviewed on 12/8/2025
I feel very satisfied with knowledge.
- 5 out of 5 starsReviewed on 11/15/2025
She is a wonderful listener. Always giving my concerns complete attention and results.
- 3 out of 5 starsReviewed on 11/9/2025
Not personable and didn't feel heard.
- 2 out of 5 starsReviewed on 11/9/2025
Not personable
- 5 out of 5 starsReviewed on 7/20/2025
She is very thorough, patient and kind
- 5 out of 5 starsReviewed on 6/14/2025
All I can say is you need more PA's like her. Very caring and a good listener.
- 5 out of 5 starsReviewed on 6/12/2025
Shannon carefully listened to my issues, made recommendations and was not opposed to trying different options. She accepted my opinions and thoughts without judgement. Offered advanced treatments, but was willing to start conservatively. I am 71, I didn’t get to this age without knowing my body, and was willing to work with me.
- 5 out of 5 starsReviewed on 6/11/2025
I feel my care and needs will be met.