Loading Complete
Shana M. Mccracken

Shana M. Mccracken, PA

Internal Medicine

Accepting New Patients
Online Booking
Video Visit
Need help scheduling? Call 406-238-6900

Highlights

Age Groups Seen

  • Adult 19-64
  • Older Adult >65

Gender

Female

About Shana M. Mccracken

About The Provider

With years of experience in internal and family medicine, Shana McCracken, PA-C, is a seasoned Certified Physician Assistant at Intermountain Health in Billings, Montana. Known for her comprehensive clinical expertise and compassionate care, she delivers high-quality healthcare to adult patients, concentrating on preventive care, chronic disease management, and overall wellness. Shana enjoys the life stories and vibrant personalities she encounters while working with the senior population.

Throughout her career, Shana has developed a deep understanding of internal medicine. She has worked closely with physicians and patients to diagnose, treat, and manage various conditions. She is especially interested in preventive care, lifestyle modification, patient education, and collaborative care. She is dedicated to building lasting relationships with her patients, taking the time to listen and provide personalized treatment plans that fit their unique needs.

“To achieve best health outcomes, the patient must be included in and on board with the care plan and goals.”

Shana’s approach is rooted in education and empowerment. She helps patients make informed decisions about their health and guides them toward sustainable lifestyle changes.

A Billings native, Shana is thrilled to care for her community. She spends her time away from the office with her husband and their three boys. She likes golfing, hiking, fishing, and skiing.

Video

Locations

  1. Intermountain Health West End Clinic Internal Medicine

Expertise

Education

  • Graduate: Rocky Mountain College, 2009

Board Certifications

  • Physician Assistant: National Commission on Certification of Physician Assistants, 2009

Insurance

Please contact the doctor's office directly to confirm acceptance of insurance.
Search plans
  • 6 Degrees Health
  • Aetna
  • Alignetworks
  • Allegiance Provider Direct
  • Americas Choice Provider Network
  • Banner Health System
  • BCBS
  • Cigna
  • City of Billings Employee Health Plan
  • Community Health Network
  • FedMed Network
  • First Choice Health Network
  • First Choice of the Midwest
  • First Health/Coventry
  • Fortified Provider Network
  • Humana
  • Humana Medicare Advantage
  • Interwest
  • Logistics Health Incorporated
  • Montana Health Systems
  • Mountain Health Co-op
  • Pacific Steel & Recycling
  • PacificSource
  • Preferred One
  • Sibanye Stillwater Health Partners
  • Three Rivers Provider Network
  • Tricare
  • TriWest
  • United Healthcare
  • VA Montana Health System

Ratings & Reviews

4.8 out of 5

81 ratings, 15 reviews

The Patient Satisfaction Rating is an average of all responses to the care provider related questions shown below from our survey. Patients that are treated in outpatient or hospital environments may receive different surveys, and the volume of responses will vary by question.

Search reviews
    5 out of 5 stars
    Reviewed on 2/2/2026

    Very helpful and professional.

    4 out of 5 stars
    Reviewed on 1/31/2026

    She listens well and is efficient in ordering tests and procedures and prescribing medication.

    5 out of 5 stars
    Reviewed on 1/27/2026

    She's amazing and I always feel heard and seen.

    5 out of 5 stars
    Reviewed on 1/26/2026

    She spent a good amount of time talking and listening to diagnose me and offer options

    5 out of 5 stars
    Reviewed on 1/25/2026

    I have recently relocated to Billings and my medical records had been sent here upon my request. I so appreciated that Shana McCracken had reviewed my records prior to chatting with me. She understood my past medical issues and listened carefully to my comments regarding my past medical.

    5 out of 5 stars
    Reviewed on 1/1/2026

    Very understanding and caring

    5 out of 5 stars
    Reviewed on 12/30/2025

    Listen and cared about my needs and Concerns

    5 out of 5 stars
    Reviewed on 12/8/2025

    I feel very satisfied with knowledge.

    5 out of 5 stars
    Reviewed on 11/15/2025

    She is a wonderful listener. Always giving my concerns complete attention and results.

    3 out of 5 stars
    Reviewed on 11/9/2025

    Not personable and didn't feel heard.

    2 out of 5 stars
    Reviewed on 11/9/2025

    Not personable

    5 out of 5 stars
    Reviewed on 7/20/2025

    She is very thorough, patient and kind

    5 out of 5 stars
    Reviewed on 6/14/2025

    All I can say is you need more PA's like her. Very caring and a good listener.

    5 out of 5 stars
    Reviewed on 6/12/2025

    Shannon carefully listened to my issues, made recommendations and was not opposed to trying different options. She accepted my opinions and thoughts without judgement. Offered advanced treatments, but was willing to start conservatively. I am 71, I didn’t get to this age without knowing my body, and was willing to work with me.

    5 out of 5 stars
    Reviewed on 6/11/2025

    I feel my care and needs will be met.