
Susan E. Hayes, NP
Family Medicine
Highlights
Age Groups Seen
- Infant 0-1
- Child 2-12
- Adolescent 13-18
- Adult 19-64
- Older Adult >65
Gender
FemaleAbout Susan E. Hayes
About The Provider
Prior to joining the team at SCL Health, Susan worked as a registered nurse for 8 years in a variety of settings including a medical/surgical unit, psychiatry, pediatrics, PACU (pediatrics and adult) and served as a nurse in the Air National Guard. Her clinical interests are diverse and she enjoys seeing a variety of different healthcare problems, including pediatric patients.
Susan is passionate about finding a solution to each patient’s needs and figuring out complex medical concerns.
“I do not give up. If I cannot figure out what is going on with a patient, I will consult and collaborate with my colleagues to help in any way I can. I also refer to specialists if warranted as to provide a collaborative type of care to each unique patient depending on their specific needs. It is also important for a new patient to know that I am easy going, non-judgmental, and truly have a desire to help in any way I can.”
When not working, Susan can be found camping, hiking, boating, skiing, and spending time with her husband and daughter.
Video
Locations
- Firestone Clinic
- 8350 Colorado Boulevard, Unit 160, Firestone, CO 80504
- Get Directions
- phone: 303-689-5160
- fax: 303-689-5175
Expertise
Education
- Graduate: University of Northern Colorado, Family Medicine
- Other: University of Northern Colorado, 2016
Board Certifications
- American Nurses Credentialing Center, 2016
Insurance
- Aetna
- Anthem BCBS
- Cigna
- Clear Spring
- Cofinity
- Colorado Access
- CorVel
- Coventry
- Denver Health
- First Health/Coventry
- Friday Health Plans
- Humana
- InnovAge PACE
- Kaiser (limited coverage)
- Meritain via Aetna Network
- Pinnacol Assurance
- Prime Health Services Inc
- Rocky Mountain Health Plans
- SCL Lutheran Hospice
- Three Rivers Provider Network
- TriWest
- United Healthcare
Ratings & Reviews
5 out of 5
284 ratings, 53 reviewsThe Patient Satisfaction Rating is an average of all responses to the care provider related questions shown below from our survey. Patients that are treated in outpatient or hospital environments may receive different surveys, and the volume of responses will vary by question.
- 5 out of 5 starsReviewed on 2/12/2026
Susan is our family physician. We love her!!
- 5 out of 5 starsReviewed on 2/9/2026
Susan Hayes is very thorough and explains things in great detail. She takes time to listen to me and makes sure I understand everything
- 5 out of 5 starsReviewed on 2/6/2026
She is very kind and listens to me!
- 5 out of 5 starsReviewed on 1/30/2026
Susan called the next day to see how Connor was doing and that meant a lot to him.
- 5 out of 5 starsReviewed on 1/22/2026
I put this in my last comment that Susan goes ABOVE AND BEYOND to listen to you before offering her medical opinion. I pray (literally) that she never leaves! We are blessed to have her as our care provider!
- 5 out of 5 starsReviewed on 1/16/2026
I loke how she treats our family individually then thinks about us as a whole also.
- 5 out of 5 starsReviewed on 1/16/2026
I trust Susan with my physical & emotional health, she’s very intuitive & makes me feel well cared for.
- 5 out of 5 starsReviewed on 1/16/2026
I've been seeing susan hayes for several years now, and she is always great and listens
- 5 out of 5 starsReviewed on 12/29/2025
Very helpful and caring
- 5 out of 5 starsReviewed on 12/24/2025
I love her and think she is one of the best NP and I trust her with my issues and health.
- 5 out of 5 starsReviewed on 12/20/2025
She's great and really listens
- 5 out of 5 starsReviewed on 12/19/2025
Susan Hayes is always attentive to my needs
- 5 out of 5 starsReviewed on 12/17/2025
She is a Good listener and problem solver.I am so pleased to have her as my GP.
- 5 out of 5 starsReviewed on 12/13/2025
She carefully listened to my concerns and responded to my specific questions. She was compassionate and patient and supportive.
- 5 out of 5 starsReviewed on 12/12/2025
I feel she is always caring and pleasant to see.
- 5 out of 5 starsReviewed on 11/27/2025
Not a damn thing I’d change. Hell of a doc
- 5 out of 5 starsReviewed on 11/25/2025
She is an amazing provider. Highly recommend her!
- 5 out of 5 starsReviewed on 11/21/2025
Susan is very good at what she does. She takes her time while talking to me, and carefully considers what she's heard. She is very warm and caring. Couldn't ask for more.
- 5 out of 5 starsReviewed on 11/21/2025
She's brilliant.
- 5 out of 5 starsReviewed on 11/14/2025
I trust her completely and appreciate that she reaches out to other colleagues for confirmation of our care plan if she has any questions.
- 5 out of 5 starsReviewed on 11/7/2025
Couldn’t be more pleased with her as a primary care provider. Have gone to her now for several years.
- 5 out of 5 starsReviewed on 11/6/2025
She's a good person and she does her job well.
- 5 out of 5 starsReviewed on 11/2/2025
She’s wonderful! I drive over 30 minutes to see her because she’s the best practitioner I’ve ever worked with.
- 5 out of 5 starsReviewed on 10/22/2025
Very helpful
- 5 out of 5 starsReviewed on 10/14/2025
It is a good place for you and your family. When you send messages they are quick to answer and helpful.
- 5 out of 5 starsReviewed on 9/30/2025
I have so much respect for Susan Hayes. I’ve been seeing her for a few years now and each time has been excellent. She great, knowledgeable, professional and nice.
- 5 out of 5 starsReviewed on 9/29/2025
Susan Hayes is always so lovely to work with and be around. Very welcoming, open to everything you have to say, wants to know how your child is doing and what information or tools she can help with to make you both succeed.
- 5 out of 5 starsReviewed on 9/29/2025
She's wonderful
- 5 out of 5 starsReviewed on 9/24/2025
She was amazing with her.
- 5 out of 5 starsReviewed on 9/23/2025
She is caring.
- 5 out of 5 starsReviewed on 9/23/2025
Excellent work!!!
- 5 out of 5 starsReviewed on 8/30/2025
Always listens and cares.
- 5 out of 5 starsReviewed on 8/28/2025
always a positive experience when I see her no complaints
- 5 out of 5 starsReviewed on 8/28/2025
She is caring!
- 5 out of 5 starsReviewed on 8/25/2025
Simply the best very knowledgeable and professional your health is her priority
- 5 out of 5 starsReviewed on 8/24/2025
Susan is the best for my health.
- 5 out of 5 starsReviewed on 8/24/2025
First time seeing Susan at the clinic. In this one visit I can say she is the best provider I have seen here.
- 5 out of 5 starsReviewed on 8/22/2025
Susan has always taken wonderful care for both of us!!
- 5 out of 5 starsReviewed on 8/22/2025
Always friendly and helpful in explaining everything
- 5 out of 5 starsReviewed on 8/14/2025
Outstanding
- 5 out of 5 starsReviewed on 8/1/2025
Susan always takes the time to answer my questions and gives me the information I need.
- 5 out of 5 starsReviewed on 7/24/2025
Susan is extraordinary
- 5 out of 5 starsReviewed on 6/29/2025
Susan Hayes is why we come to this practice. We adore her.
- 5 out of 5 starsReviewed on 6/29/2025
She is caring.
- 5 out of 5 starsReviewed on 6/9/2025
My husband and I enjoy going to Susan Hayes clinic because she cares about her patients
- 5 out of 5 starsReviewed on 6/6/2025
Is wish that there was an option for amazing or phenomenal
- 5 out of 5 starsReviewed on 6/6/2025
Susan has been great providing me health care. She's kind, patient and understanding even when I get confused
- 5 out of 5 starsReviewed on 5/31/2025
Alway helpful and informative on my questions
- 5 out of 5 starsReviewed on 5/9/2025
Extremely professional and a very good listener. I’m not just a patient, but treated like a human being. Thank you.
- 5 out of 5 starsReviewed on 5/8/2025
Susan Hayes is extremely knowledgeable and very kind. She listens and never makes you feel poor. So supportive and always remembers my child, even small details.
- 5 out of 5 starsReviewed on 5/2/2025
Always a pleasure visiting and getting my questions and needs taken care of
- 5 out of 5 starsReviewed on 5/2/2025
If we could rate Susan Hayes more than just "Very Good" SHE IS PHENOMINAL !!!!!!!! We are blessed to have her as our care provider.
- 5 out of 5 starsReviewed on 4/25/2025
Fortunate to have her as my care provider, she’s very knowledgeable & intuitive to my health needs. I appreciate her greatly. Thank you